Important Information: Proxy Errors

February 14, 2018, 11:28 am
Some patrons have been running into proxy server errors when attempting to access Library resources. Proxy error messages often include phrases such as: "The proxy server received an invalid response from an upstream server"; "The proxy server could not handle the request GET..."; or "Reason: Error reading from remote server". You can often bypass these errors by clearing your web browser's cache and cookies. You can find instructions on how to do so here:

If this does not resolve your access issue, please contact the AU Library Information Desk by email at, or by phone at (800) 788-9041, ext. 6254, and we will respond to you as soon as possible.

We are working with our Library System provider to create a permanent solution to this problem. In the meantime, we apologize for any inconvenience that this may cause.